1. Introduction
Welcome to souqlow.com. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our users. By accessing or using our website, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information from you when you voluntarily provide it to us, such as when you create an account, place an order, or contact our customer support. This information may include your name, email address, shipping address, payment details, and other relevant information necessary for order processing and fulfilment.
2.2 Automatically Collected Information
When you visit our website, certain information is automatically collected, including your IP address, browser type, operating system, referring URLs, and browsing behaviour on our site. This information is collected through cookies, web beacons, and similar technologies. Please refer to our Cookie Policy for more details on how we use cookies.
3. Use of Information
We may use the collected information for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Personalising your experience on our website
- Sending you promotional offers, newsletters, or updates (with your consent)
- Analysing and improving our website, products, and services
- Preventing fraudulent activities and ensuring the security of our website
- Complying with legal obligations
4. Information Sharing
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing services to you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to keep it confidential.
- Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. You may also have the right to withdraw your consent for certain processing activities.
Please contact us to exercise your rights or if you have any privacy-related inquiries.
Call Us : +971 52 166 4546
E-mail : [email protected]