Does SouqLow offer a warranty?
We'd like to inform you that all our products are accompanied by a standard 6-month warranty.
Our warranty policy addresses any hardware or software-related issues that may arise with the product during this period.
Our dedicated team is available to either replace or repair devices should any issues occur within the warranty timeframe. However, it's important to note that damages resulting from factors such as force, water, or other non-manufacturing-related causes are not covered. Additionally, if unauthorized individuals attempt to tamper with or repair the device, the warranty will be void. For further detailed information, please refer to our terms and conditions.
To claim your warranty, you have to visit SouqLow LLC, No: 111, Skm Building Block 4, Industrial area 13 - Sharjah - United Arab Emirates during our working hours.
Our working hours are as follows:
- Monday to Thursday, Saturday: 9 am–9 pm
- Friday: 2 am–9 pm
- Sunday: Closed
Please remember to bring the original proof of purchase (receipt or order confirmation) and the product requiring warranty service.
What is not covered by the SouqLow warranty?
Exclusions:
- Damage caused by liquids will not be covered.
- Normal wear and tear or cosmetic issues that do not impact device functionality are not included.
- Negligence or intentional tampering resulting in damages is not covered.
- Loss, deletion, or corruption of stored data.
- Repairs or inspections carried out by third parties will not be covered under the warranty.
Assessment and Resolution
- SouqLow technical team will assess the issue upon receiving the product.
- Depending on the nature of the issue, the product will either be repaired or replaced.
- The repair or replacement process may take up to 14 days, considering the complexity of the issue and availability of replacement parts.
- If the product cannot be repaired or replaced, a coupon equivalent to the billing amount of the product will be issued. This coupon can be used for future purchases on SouqLow.
Contact Us
If you have any questions or inquiries about our Warranty policy, please feel free to reach out to us at [email protected]